SMS Consent & Opt-In Policy

Last updated: April 1, 2026

Program Overview

Servex Automations operates an automated SMS follow-up system on behalf of HVAC businesses. When a customer calls a participating HVAC company and the call is missed, our system sends an automated text message to acknowledge the missed call and help facilitate a callback or service appointment.

How Consent Is Obtained

Customers initiate contact by calling the HVAC company's business phone number. When a call goes unanswered, the system sends a single follow-up SMS to the caller's phone number. By placing the call, the customer initiates the interaction — the SMS is a direct response to their attempted contact.

This is an inbound-initiated flow: customers reach out first by calling, and the automated text is the business's immediate follow-up to that contact attempt.

What Messages Are Sent

When a call is missed, the customer receives a text message that:

  • Identifies the HVAC company by name (e.g., "Hi, this is [Company Name]")
  • Acknowledges the missed call
  • Offers to help schedule a callback or service appointment
  • Includes opt-out instructions

Example message:

"Hi, this is [Company Name]. Sorry we missed your call! How can we help you today? Reply STOP to opt out."

Message Frequency

Message frequency varies. Typically, customers receive 1–3 messages per interaction (the initial follow-up and any replies within that conversation). We do not send recurring marketing messages.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

How to Opt Out

You can opt out at any time by replying STOP to any message you receive from us. You will receive a confirmation message, and no further messages will be sent to your number.

How to Get Help

Reply HELP to any message for assistance, or contact us at ryler@servexautomations.com.

Privacy

Your phone number and messaging consent data are used solely to deliver this service. We do not share, sell, or distribute opt-in data or mobile information to any third parties for marketing or promotional purposes.

For full details, see our Privacy Policy.

Participating Carriers

Messages are sent via major US carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may vary.

Contact

Questions about our SMS program? Contact us:

Email: ryler@servexautomations.com

Website: servexautomations.com